Privacy Policy for Niagara Casino Online
Privacy matters at Niagara. In Canada, we collect and use personal information to operate our online casino services safely and responsibly.
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This policy describes what we collect, why we use it, how we protect it, and the choices available to you for marketing and cookies.
Our current policy is effective May 15, 2025. We may update it as our operations, laws, or regulations change.
Personal Information We Collect
We collect information that helps us verify players, process transactions, deliver games, and provide support.
- Account details such as name, date of birth, address, email, phone number, and government ID details.
- Financial details like payment method information, transaction history, and banking data for deposits and withdrawals.
- Technical data including IP address, device information, browser type, operating system, cookies, and session identifiers.
- Usage information such as game preferences, betting patterns, session duration, feature usage, and promo interactions.
- Communications content from customer support conversations, feedback, and survey responses.
Why We Use Your Information
We process personal information to provide services under our terms, meet regulatory duties, and help protect players and the platform.
- Contractual necessity to create, verify, and maintain accounts.
- Legal obligations tied to Canadian gaming rules, anti-money laundering requirements, and tax authorities.
- Legitimate interests such as fraud prevention, platform security, and service improvement.
- Consent-based processing for marketing communications.
How We Use & Protect Data
We use collected data to operate the platform, deliver games reliably, and provide customer service in Canada.
Transaction reviews and identity checks support safer deposits and withdrawals and help deter misuse. Security monitoring also helps detect suspicious access patterns and account risks.
When We Share Information
We share personal information only when it supports essential operations or is required by law.
- Service providers such as payment processors, identity verification services, and technology vendors.
- Affiliated companies within our corporate structure, including the Niagara Falls casino location.
- Regulatory bodies, including Ontario Alcohol and Gaming Commission and FINTRAC.
- Legal requirements when compelled by court order, subpoena, or other legal process.
Cookies & Tracking Preferences
We use cookies to keep key features working, understand performance, remember preferences, and support consent-based marketing.
You can manage preferences through browser settings or our cookie tool. Disabling certain cookies may reduce site functionality.
Cross-Border Data Transfers
Processing occurs primarily within Canada. Limited transfers to service providers in other jurisdictions may occur, with safeguards such as contractual clauses or adequacy decisions.
Security Controls
We apply technical and organizational controls designed to reduce risks of unauthorised access and data loss.
- 256-bit SSL encryption for data transmission.
- Secure storage with access controls.
- Regular security assessments and penetration testing.
Your Privacy Rights & Requests
Players in Canada may request access, corrections, deletion where legally allowed, restrictions, objections, portability, and withdrawal of consent.
Requests typically process within 30 days. Contact our Privacy Officer to exercise these rights.
Minimum Age Requirement
Our services are exclusively for individuals 19+ years old. If we discover underage information, we promptly delete it.
How Long We Keep Records
We retain personal information only as long as needed for the purposes described, or as required by Canadian law.
- Account information: Duration of account plus 7 years.
- Transaction records: 7 years.
- Communication records: 2 years.
- Technical and usage data: 13.
Policy Updates
We may update this privacy policy to reflect operational, legal, or regulatory changes. Material modifications are communicated via email or platform announcements before implementation.
Privacy Questions & Help
If anything is unclear, please reach out. We aim to answer privacy questions clearly and respectfully.
Privacy Officer Contact Details
Privacy questions and requests can be directed to our Privacy Officer in Niagara Falls, Ontario, Canada.
- Privacy Officer, Niagara Online Casino
- 5705 Falls Avenue, Niagara Falls, Ontario, Canada
- Email: [email protected]
- Phone: 1-888-325-5788
Key Timelines & Key Actions
| Item | Timeline | Details |
|---|---|---|
| Policy effective date | May 15, 2025 | Applies to all platform users and may be updated periodically. |
| Material policy modifications | Before implementation | Communicated via email or platform announcements. |
| Privacy rights requests | Within 30 days | Contact our Privacy Officer to exercise these rights. |
| Children’s privacy (age gate) | 19+ only | We don’t knowingly collect information from underage individuals and promptly delete such data if discovered. |
| Cookie management | Anytime (user-controlled) |
Manage preferences via browser settings or our cookie tool; some functionality may be lost if certain cookies are disabled.
|
| International data transfers | As needed | Processing occurs primarily within Canada; limited transfers to service providers in other jurisdictions may occur with appropriate safeguards through contractual clauses or adequacy decisions. |
| Security controls | Ongoing |
Technical and organizational measures include:
|
| Record retention | Up to account duration + 7 years |
Retention periods vary by data type:
|
| Privacy Officer contact | Direct inquiry |
Questions regarding this Privacy Policy or personal information handling practices should be directed to: Privacy Officer Niagara Online Casino 5705 Falls Avenue Niagara Falls, Ontario, Canada [email protected] 1-888-325-5788 |